Help & support

We’re a small team and we read every message. Write to hello@nearhood.com and we’ll get back to you.

Common questions

I didn’t get the OTP

Wait 30 seconds and tap “Send again”. Check the number is right and that your phone has signal. You can ask for up to 3 codes every 15 minutes.

How do I change my area or city?

Edit your profile in the app and pick a new home area.

What does “verified visit” mean?

When you check in and allow location, your phone checks you were actually at the place. We keep only how far away you were, not where you were.

Someone posted something wrong or rude

Tap ⋯ on the post and choose Report. Our moderators review every report.

Where do city alerts come from?

Only official sources, like the traffic police, municipal corporation or power company. Every alert shows its source.

I run a business. How do I manage its page?

Open the business’s page in the app and claim it. We’ll ask for a document (like a GST or FSSAI certificate) and confirm the business phone.

How do I download or delete my data?

Both are in Settings in the app. See deleting your account.

Safety

In an emergency, call 112. Nearhood is not an emergency service.

Contact

CORD4 TECH PRIVATE LIMITED
Email: hello@nearhood.com

Privacy or data complaints go to our Grievance Officer at the same email. See the privacy policy.